Refunds
Refunds and your right of withdrawal.
14-day refund
If Matter does not load in a supported host, or you bought it for an unsupported host (currently Logic, GarageBand, Pro Tools, Windows and Linux), you can request a refund within 14 days of purchase. Write to email with your Paddle order number. Paddle issues the refund to the original payment method.
Right of withdrawal (EU and UK consumers)
Consumers in the EU and UK have a statutory 14-day right of withdrawal. For digital content, you consent at checkout to immediate delivery and acknowledge that the right of withdrawal expires once the license file has been delivered (Paddle collects this consent). The voluntary 14-day refund above still applies.
Effect of a refund
A refund revokes the license.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. To: Christian Kaubisch, Matter Synth, Im Eschfeld 3, 52351 Düren, Germany, email email. I hereby give notice that I withdraw from my contract of sale of the following service: Matter license. Ordered on / received on: ____. Paddle order number: ____. Name of consumer: ____. Address of consumer: ____. Date: ____. Signature (only if on paper): ____.
Last updated: 2026-10-05